Refund policy
Return & Refund Policy
30-Day Return Policy
We want you to be happy with your purchase from Aida Kids.
If for any reason you are not completely satisfied, you may request a return within thirty (30) days of receiving your order, subject to the conditions below.
After 30 days from the delivery date, returns will no longer be accepted.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in new condition.
- Be free from damage, stains, marks, or signs of use.
- Be returned in its original packaging.
- Include all original parts, accessories, manuals, and hardware.
- Not have been assembled, fully or partially.
- Be shipped back within the timeframe provided by our customer support team.
Returns that do not meet these requirements may be denied or subject to a partial refund.
Return Shipping
Customers are responsible for all return shipping costs unless the return is due to an error on our part, such as:
- Receiving the wrong item.
- Receiving a defective product.
- Receiving a product damaged during transit.
Original shipping charges are non-refundable.
If an order qualified for free shipping, the actual outbound shipping cost paid by Aida Kids may be deducted from the refund amount.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, missing parts, or incorrect, please contact us within thirty (30) days of delivery at support@aidakids.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review the claim and work to provide a replacement, replacement parts, store credit, or another appropriate resolution.
Non-Compliant Returns
If a returned item is received in a condition that does not comply with this policy, Aida Kids reserves the right to:
- Refuse the return and send the item back at the customer's expense;
- Issue a partial refund;
- Deduct repair, cleaning, repackaging, or replacement part costs from the refund amount.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been assembled, partially or fully.
- Clearance, final sale, or liquidation items.
- Products marked as non-returnable at the time of purchase.
- Gifted, promotional, giveaway, or complimentary products.
- Customized or personalized products.
- Replacement parts purchased separately.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be issued to the original method of payment.
Please allow up to 7 business days after approval for the refund to be processed. Depending on your financial institution, additional processing time may apply.
How to Start a Return
To request a return, please contact:
Please include your order number and reason for the return.
Our customer support team will review your request and provide return instructions if your return is approved.